Cummins Care™ Europe Introduced at Intermat Paris 2015

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Enhanced Customer Support Ready To Provide Rapid Technical Advice And Information

CustomerCareLogoCummins is set to announce at the INTERMAT show (held April 20-25, 2015 in Paris) the introduction of Cummins Care Europe as a technical advice and information service for operators of Cummins-powered construction, material handling and industrial equipment. Customer calls and e-mails route to a Europe-wide central hub at the Cummins Daventry plant in the U.K., with a backup connection to the Cummins Care operation in North America enabling rapid response to customers around the clock.

The Cummins Care operation is staffed by trained and experience representatives who are ready to answer any technical, operational or service questions that customers may have about their engines and after treatment, including the latest European Union (EU) Stage IV and U.S. Environmental Protection Agency (EPA) Tier 4 Final products. They can also help customers quickly locate their nearest Cummins service location.

“The introduction of Cummins Care to Europe follows on from the success of this program in North America, and highlights the investment that Cummins continues to make in supporting off-highway equipment operators,” said Hugh Foden, Executive Director – Cummins Off-Highway Business.

“Maximizing equipment uptime is critical to the success of our customers, which is why we are so committed to providing the most dependable engine technology and the most responsive engine support in the industry,” added Foden.

Find Us at INTERMAT

Representatives from Cummins Care will be available to talk with visitors at INTERMAT in the Cummins booth, L028, Hall 5b. Customers can also download the latest mobile apps from Cummins – including a multi-language Tier 4 Operator Guide – and access service, parts and engine manuals with the new QuickServe® Online app.

For more information, check out the official press release on Cummins.com.

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